Privacy Policy
Last Updated: September 26, 2025
All content on this website is protected under Indian copyright laws. Certain names, words, titles, phrases, logos, icons, graphics, or designs may constitute trademarks or service marks of Nembang Homestay or its affiliates or may be licensed for use by Nembang Homestay.
The display of these marks on this website does not grant any license or right for others to use them.
🌿 General Principles
At Nembang Homestay, your privacy and trust are very important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us — whether online or during your stay at the homestay.
While we take all reasonable precautions to safeguard your data within our systems and website, we cannot be held responsible for unauthorized disclosures by third-party websites, booking agents, or advertisers linked to us.
This policy also outlines:
- what type of personal data we collect,
- how and when we collect it,
- how we protect and use it, and
- how you can contact us regarding your information or consent preferences.
The words “we”, “our”, and “us” refer to Nembang Homestay, unless otherwise stated.
🏡 How You Provide Us with Your Personal Information
You may provide your personal details to us in the following situations:
- When making a reservation through our website, phone, WhatsApp, or third-party booking platforms (like Booking.com, Airbnb, MakeMyTrip, etc.)
- When participating in our marketing initiatives, such as promotions or referral programs
- When visiting our website or contacting us directly for information
The information collected may include your name, contact number, email address, city, and booking preferences (such as room type, check-in/out dates, meal plan, or number of guests).
You can opt out of receiving marketing communications anytime by emailing us at info@nembanghomestay.com with the subject line “Unsubscribe.”
🛏️ Making a Reservation
When you make a reservation with Nembang Homestay, we may collect personal details such as:
- Full Name and Contact Information
- Payment details (processed securely via trusted payment gateways)
- Room and meal preferences
- Check-in/check-out dates
- Government ID proof (for verification at the time of stay)
This information helps us process your booking smoothly and personalize your experience.
In certain cases, we may share limited information with trusted third parties — for example, payment processors or travel agents — only to complete your booking or provide services you requested.
🌐 Visiting Our Website
Our website www.nembanghomestay.com uses cookies and analytics tools to enhance user experience and measure performance.
Cookies help us:
- Remember returning visitors
- Improve navigation and usability
- Understand user behavior to improve our services
We may use tools such as Google Analytics and Meta (Facebook/Instagram) Pixels to analyze traffic and engagement.
You can manage or disable cookies anytime through your browser settings or opt out of data tracking using Google or Facebook’s privacy tools.
💡 Why We Collect Personal Information
We collect and process personal data only when necessary for legitimate business purposes, including:
- To process bookings and provide our hospitality services
- To communicate with you regarding your stay or inquiries
- To improve our services and guest experience
- To meet legal, tax, or safety obligations under Indian law
- To send updates or promotional offers (only with your consent)
🔐 Disclosure of Personal Information
We disclose your personal data only in specific, limited situations:
- To trusted service providers (such as payment gateways or reservation platforms)
- When required by law, court order, or government authority
- To protect the rights, property, or safety of our guests and operations
All third-party vendors we work with are required to follow strict confidentiality and data protection practices.
🧾 Your Rights
You have the right to:
- Access or request a copy of your personal information
- Request correction or deletion of inaccurate data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us via email at info@nembanghomestay.com.
Please mention “Data Access / Unsubscribe” in the subject line.
🧠 Data Retention
We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
All electronic records are stored securely and protected from unauthorized access.
⚖️ Legal Compliance
We comply with applicable Indian data protection laws and hospitality industry regulations.
In case of any dispute or concern, we aim to resolve matters amicably before any legal action.
✉️ Contact Us
If you have any questions, feedback, or concerns about this Privacy Policy or how your personal data is used, please contact us:
📧 Email: nembanghomes@gmail.com
🌐 Website: www.nembanghomestay.com/contact
📞 Phone: +91 89420 39333